Synapse Global Dialer is an SMS and Voice Broadcasting solution for companies and organizations that need to call thousands of people in a short period of time.
Synapse Global Dialer can be used in a variety of roles, listed below are some of the more popular:
Live lead generation
Using “Press One” campaigns are widely viewed as very effective marketing and sales tool, bridge the call to your PBX or call center to speak to an agent.
Broadcast marketing or informational messages to customers and clients.
Phone Polling, Surveys and Voting
Ring large numbers of people and present IVR options for either polling their opinions, interactive surveys, or taking their vote and record the results.
Customers can be automatically reminded at intervals that they owe money, and an IVR menu presented to talk to the finance department or passed to a credit card capture IVR to pay over the phone.
Doctors, Dentists, and other organizations that make appointments for their clients can integrate Synapse Global Dialer into their appointment systems to pass a message reminding them of an upcoming appointment.
Dissemination of Information by Phone
Synapse Global Dialer was originally designed to call large numbers of people and disseminate medical and health advice via the ubiquitous cellphone in 3rd world countries where often, literacy levels are low.
Mass Emergency Broadcasting
Where there is a necessity to warn large numbers of people in a short space of time, such as weather warnings.
Subscription Reminders and Renewals
Where a company sells an annual subscription for a product or service, Synapse Global Dialer can be configured to dial the customer, remind them that the subscription is due, and optionally pass the call into a call center or into a credit card payment IVR.
Outbound Call Conferencing
An effective way of joining people up into a conference.
Features of Synapse Global Dialer include, but are not limited to the following. Contact us if you have specific questions:
Lead generation with press-one transfers to your agents in your call
center. Caller ID of called contact delivered for compatibility with existing call center PBX and screen-pop software.
Accurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up.
Text to Speech
Supports text to speech froma variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.
Use text to speech to personalize each message using tag replacement to play text uploaded with the contact.
Contacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.
Surveys and RSVP
Send out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.
DNC (Do Not Call) List
Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.
Monitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.
Multiple UI languages, Operates in any country around the world, just add a VoIP carrier to deliver your calls.
Schedule the start and stop times on a daily basis to avoid calling contacts out of hours.
Multiple Caller ID
Set your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomize the caller ID.
Send SMS messages through supported SMS gateways. Choose your own SMS provider.
Use Synapse Global Dialer as a SAAS voice broadcasting service with multiple customers on the same platform with prepaid per minute billing.
Credit Card and Paypal ready
Credit card and Paypal integration with your Briantree Account (Braintree is a division of Paypal)