Articles

 Call Center

Call CenterTo create a call center Apps ----> call center Click + buttonQueue Name: name of...

 Call Detail Records

Call Detail Records (CDRs) use to view and shows detailed information on the calls.

 Click to Call

Click to Call           Used to call between 2 destinations...

 Conference Center

Conferences - are used to setup one or more conference rooms with a name, extension number, a...

 Contacts

Contacts - is a list of individuals and organizations.To to edit contacts click e and edit fields...

 Fax Server

Fax ServerTo add fax Apps --> Fax serverName: fax server nameExtension: fax extension...

 Hot Desking

Hot Desking - login into hot desking with an ID and your voicemail passwordto direct your calls...

 Hunt Group

Hunt Group - list of destinations that can be called in sequence or simultaneously.To create Apps...

 IVR Menu (Auto Attendant)

IVR Menu (Auto Attendant) - plays a recording or a pre-defined phrase that presents the caller...

 Music On Hold

Music On Hold - upload, download, play, delete MOH files.  For best performance upload 16...

 Recordings

RecordingsTo make a recording dial *732and follow the voice prompts.Upload wav file (wav file...

 Ring Groups

Ring Groups -  is a set of extensions that can be called with a ring strategy.To add Ring...

 Time Conditions

Time Conditions -  route calls based on time conditionsName:  name for the time...

 Voicemail

Voicemail - show which extensions are enabled to use voicemailYou can edit voicemail setting for...